Privacy Policy

At Cheshire Wrap Company, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us or use our services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when you inquire, book a service, or engage with us in any other way. This may include, but is not limited to:

- Your name

- Contact details (email address, phone number, etc.)

- Vehicle details (make, model, registration number)

- Payment information

- Any other information necessary to provide our services or for customer support

2. How We Use Your Information

We use the information we collect for the following purposes:

- To process your orders and provide our services, including vehicle wraps and customisation

- To communicate with you regarding your service or warranty claims

- To provide customer support and address any concerns or issues related to our services

- To send you promotional emails or offers, if you have opted to receive them

- To comply with legal obligations, enforce our policies, and protect our rights

3. Data Protection

We take the security of your data seriously. We implement industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. Your information is stored in secure databases, and we limit access to those who require it for business operations.

4. Warranty Information

At Cheshire Wrap Company, we pride ourselves on offering high-quality vehicle wraps using premium materials. Our warranty terms are as follows:

- Standard Warranty (3 Years): For all wraps using Oracal, 3M, Avery, Arlon, or KPMF vinyl products, we offer a 3-year warranty covering defects in materials and workmanship. This warranty ensures that your wrap remains in top condition for a significant period.

- Shorter Warranty (3 Months): If you choose to have your vehicle wrapped using Inozetek or Teckwrap vinyl products, we offer a 3-month warranty for defects in materials and workmanship. This is a shorter warranty period due to the nature of the materials used.

5. Warranty Claims Process

If you experience any issues with your vehicle wrap within the warranty period, please contact us directly for assistance. To make a warranty claim:

- Contact us via phone, email, or our contact form to inform us of the issue.

- You must bring your vehicle into our facility so that we can assess the issue in person. Please ensure that the vehicle is in a clean and accessible condition for our team to evaluate the wrap.

- Our team will inspect the wrap and determine whether the issue is covered under warranty. If it is, we will repair or replace the affected area at no additional cost, provided the issue is deemed a defect in materials or workmanship.

Please note that damage caused by accidents, improper care, or external factors such as weather conditions are not covered under the warranty.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers or partners who assist us in operating our business and providing services to you, such as payment processors or delivery services. All third-party partners are required to keep your information confidential and use it only for the services they provide to us.

7. Cookies and Tracking

Our website may use cookies and other tracking technologies to enhance your experience and analyse how our website is used. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled.

8. Your Rights

You have the right to:

- Access and update your personal information.

- Request that we delete your data, subject to certain legal obligations.

- Opt out of receiving promotional emails or communications from us at any time.

To exercise any of these rights, please contact us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date" at the top. We'd like to encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us:

Cheshire Wrap Company 

info@cheshirewrapcompany.co.uk

Thank you for trusting Cheshire Wrap Company to meet your vehicle customisation needs. We value your privacy and are dedicated to ensuring a secure and positive experience.